Help Center

Booking is simple. On the homepage enter your pickup and drop-off, the date, time and number of passengers: you will immediately see the available vehicle with a fixed price. Add your details, any notes and confirm. You receive an email confirmation within moments.

Yes. The price you see when booking is the final one: no meter, no hidden costs, no surcharge for traffic. The fare includes vehicle, driver, fuel, tolls and luggage assistance.

Payment is made on arrival, directly to the driver, at the end of the transfer. For groups, companies or special needs just write to us and we'll find the most convenient solution together.

Yes. We send you an email with all the transfer details: date, time, addresses, booking reference and vehicle. We recommend keeping it handy on the day of your trip.

Of course. During booking, enter the name and number of the passenger travelling. The driver will contact them directly on the day of the transfer.

For transfers between 10:00 PM and 6:00 AM a 15% surcharge applies. The amount is always already included in the price you see before confirming, with no surprises.

We recommend booking at least 2 days ahead, but we do our best for shorter requests too. Message us on WhatsApp at +39 392 478 9820 and we'll check availability right away.

Your driver waits for you with a sign showing your name. At the airport they stand in the arrivals hall. Before the transfer you receive their name and phone number by email, so meeting up is effortless.

We track your flight in real time and adjust the driver's arrival accordingly. There's no need to warn us: flight monitoring is included at no extra cost.

Each passenger can count on one large suitcase and one piece of hand luggage. If you have extra bags, ski gear or sports equipment, note it when booking and we'll arrange the right vehicle.

Yes. Infant, child and booster seats are available on request. Mention it when booking, stating the age and number of children, and we'll have them ready for you.

You travel in a Mercedes E-Class sedan (or similar) for up to 3 passengers, or a Mercedes V-Class minivan (or similar) with up to 8 seats for families and groups. Well-kept, air-conditioned vehicles, always in order.

Just for you. Every transfer is private and exclusive: the vehicle is reserved for you and your group. No strangers on board, no detours, no waiting for other passengers.

Yes, short stops along the route are possible: note it when booking or tell the driver directly. For longer stops a small additional cost may apply, always agreed in advance.

Yes. When booking you give the exact address or the name of your accommodation and we take you right there. Only in rare cases (narrow hill roads or difficult weather) will the driver stop at the nearest accessible point.

Generally pets are not allowed, to keep the vehicle in order. Assistance dogs for passengers with disabilities are an exception. For other cases write to us in advance and we'll assess it together.

We are at home in the Langhe (Alba, Barolo, La Morra, Monforte d'Alba, Barbaresco, Neive) and connect the area with Turin and its Caselle airport, Milan and the Malpensa, Linate and Bergamo hubs, Genoa, the main ski resorts and a few destinations in France.

Yes, it's one of our winter specialities. We connect Turin and the airports with Cervinia, Courmayeur, Champoluc, Valtournenche, Bardonecchia and Sestriere, as well as Chamonix and Montgenèvre in France. Our vehicles travel equipped for snow and ice.

Yes. Beyond transfers, we take you around the wineries, villages and restaurants of Barolo and Barbaresco at your own pace. With our "Mangio fuori" service you enjoy lunch and tastings without worrying about the clock or who drives back.

Yes. We reach France with transfers to Chamonix and Montgenèvre, at a fixed price and with no extra cost for the border crossing. For other French destinations write to us and we'll prepare a dedicated quote.

Yes: Turin Caselle, Milan Malpensa, Milan Linate and Bergamo Orio al Serio. For each airport you get real-time flight monitoring and a meet-and-greet in the arrivals hall with a name sign.

Our drivers know the hill and mountain roads well and drive regularly in winter. Vehicles travel with suitable tyres and chains on board. In extreme conditions we contact you to find the best solution together.

Yes. Cancellation is free up to 48 hours before the transfer. For later cancellations (less than 48 hours) no refund applies. To cancel, write to us by email or WhatsApp with your booking reference.

Yes, free of charge up to 48 hours before the transfer. Write to us by email or WhatsApp with your booking reference and we'll sort it all out.

Yes. We operate with a valid private-hire licence and every vehicle carries full insurance for passengers and luggage, as required by Italian law.

On the day of your transfer, call the driver's number in your confirmation email. For everything else, message us on WhatsApp at +39 392 478 9820 or email info@barolotour.com: we reply quickly.

Contact us as soon as you notice, by email or WhatsApp, with your booking reference. We'll do our best to recover the item quickly. Any shipping costs are borne by the customer.

Because you travel with complete peace of mind: a fixed price agreed in advance, a Mercedes reserved just for you, an airport welcome with a name sign, flight monitoring and a local driver who knows the roads and the wineries. No queues, no sharing, no surprises.